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Unprocessed Punches
The unprocessed punches exists as a facility to allow exception scenarios, where the timekeeper has the ability to schedule and clear the employee punches after the punches are received. Best Practice as shown to timekeepers during training is that employees should be scheduled on their shifts in advance of punching in for the day.
Note that dashboards are also available for Timekeepers to check DAILY, which will clearly show the number of unprocessed punches linked to the employees for whom they are responsible for scheduling.
How it works?
If an employee has already been assigned to their schedule and shift before they punched in for the day, then the record of their punches will appear in Attendance Logs.
Step 1: Review the Unprocessed Punches
- If an employee has punched in for the day but has NOT been mapped or assigned to a shift or schedule for that day, the record of their punches will appear in Unprocessed Punches.
Step 2: To ensure that all employees who have punched in for that day have their records pulled into the timesheet, it is important that all Unprocessed Punches for that day be cleared before the attendance logs are posted. The steps to clear the Unprocessed Punches are:
- If an employee is ‘Not Mapped’ then map the employee to their Clock ID in Employee Mapping.
- If an employee is `Not Assigned’ a schedule, then navigate to Scheduling and add the employee to a schedule.
- Place the employee on a shift.
Step 3: Select Fix Attendance Logs.
- The Attendance Logs will now be updated with these unprocessed punches.
Timekeeper Dashboard showing Unprocessed Punches
If the timekeeper sees a number other than zero (0) here, then they should check and clear the Unprocessed Punches.
Step 1: Review Unprocessed Punches
How to use the Unprocessed Punches Screen
- Click on the drop down arrow titled "Schedule"in the search box to see if your schedule appears.
- If your Schedule does NOT appear, this means that you do not have any unprocessed punches to clear.
N.B. The only exception to this is if there is a new employee assigned to you as their timekeeper. This new employee may not be setup in the Time and Attendance as yet. In this case, click on the drop down arrow titled Badge Number to see if there are any punches linked to your employee.
Step 2.1 Map Employee to Clock ID (If required - see article link above)
Step 2.2 : Add Employee to a Schedule ( If required - see article link above)
Step 2.3 Place the Employee on a Shift (see article link above for scheduling options)
Step 3: Fix Attendance Logs
How it works?
- When the timekeeper "clicks the button", the process to Fix Attendance Logs will use all devices linked to a timekeeper.
- Each timekeeper will only “press the button” to clear unprocessed punches and the system will log that event in the processing schedule. If the timekeeper clicks more than once, the system will refuse the new click based on the old event not yet being completed. When the event is completed, an email will be sent to the user via their inbox and the unprocessed punches will be cleared. The employee's punches should now be in the Current Attendance Logs and the timekeeper should check and verify this.
The timekeeper must be aware that if other timekeepers do the same, these entries will also be in the queue. Therefore, timekeepers will have to wait until the system also processes for the other timekeepers. This is the reason why they should set or fix all their employee shifts and schedules for clearance PRIOR to “clicking on the button”.
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