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Health Plan: How to Enter a Claim

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Home>>My Benefits>>My Health Plans>>Unapproved Claim>>New Claim

Health Plan Claims

To enter a new claim, enter the:

  1. Claimant Details
  2. Claim Details
  3. Refund Details (once the claim has been processed and refunded)

After you have entered Claimant Details and saved the record, the screen will be refreshed to show the next screen for data entry: Claim Details; and so on.

Step 1: Enter New Health Plan Claim

Claim Date: Enter the date that the claim was submitted by the employee.

Dependant: If the claim is for the employee's dependant, select the dependant from the list of the employee's registered dependants. All other dependant details (Date of birth, age, relationship and any medical condition ) will be auto-filled from the dependant's record that is linked to the employee's profile.

Claim Code: Once the employee is selected, the health plan options available for selection are shown based on where the person is enrolled. The Single YTD and Dependant YTD will be auto-filled based on the claim type selected.

Doctor/Institution: Select the provider name from the list of available options.

$ Claimed: Enter the full amount being claimed as entered on the claim form submitted by the employee.

Status: The status of the claim will default to NOT SETTLED.

Credit Payment: Select if the refund will be credited to the employee.

YTD Refund: The year-to-date refund amount for the respective claim type and employee will be calculated and displayed. This amount represents the total amount refunded to date for the respective employee and claim type e.g. the total refund for all ‘Medical’ claim types for the employee. You are not allowed to edit this amount.

Step 2: Add Claim Documents

Step 3: View Approved Claim

When the Claim is approved but not yet settled it can be viewed as shown below.

Step 4: View Settled Claim

All settled claims can be viewed via the tab Claim History tab.

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